Get help with Mise

How to reach us

Email hello@miseencomptes.com for anything. We don’t have a phone line or chat widget yet — email gives us context, a paper trail, and lets us actually look at your account before responding.

Response targets, by topic:

• General questions, bugs, “how do I…”— same business day, usually within a few hours.
• Billing or subscription issues— same business day. Include the email on the account.
• Security disclosures— acknowledgment within one business day, response with a plan within five. Subject line: “security.” See the Security page for details.
• Data deletion requests— we’ll confirm within two business days and complete within 30. See the Privacy Policy for what stays vs. what goes.

What to include

When you email us with a problem, the fastest path to a fix is:

• The email on your Mise account.
• The business name (if you have multiple). The business switcher in the app header shows which one’s active.
• What you were trying to do, in one sentence.
• What actually happened — the exact error message if there is one. A screenshot helps if the issue is visual.
• The URL bar when the problem happened. Helps us locate the surface immediately.

You don’t need to include a stack trace, log file, or any technical info beyond the above. If we need more, we’ll ask.

Common questions before you write

How do I change my password?

In the app: tap your avatar (top right) → Account settings → Change password. You don’t need the current password — your active session is the auth.

How do I cancel my subscription?

In the app: /app/billing→ Manage subscription. That opens the Stripe-hosted billing portal where you can cancel, update your payment method, or download invoices. The cancellation takes effect at the end of your current billing period — you keep using Mise until then.

How do I disconnect my bank or QuickBooks?

In the app: /app/connections for banks, /app/qbo→ Disconnect for QuickBooks. The underlying access tokens are revoked immediately on our end. You can also revoke from your bank’s portal or Intuit account settings independently — that disconnects us from their side instantly.

How do I delete my data entirely?

Email us at hello@miseencomptes.com with “Delete my data” in the subject. We’ll confirm within two business days and complete the deletion within 30. Billing records stay for the 7 years US law requires for tax and audit purposes; everything else gets removed.

Mise categorized something wrong. Is that fixable?

Yes. In the app, open the review queue, find the transaction, and change the category. We log the correction; the second time you change the same merchant to the same category, Mise auto-promotes it to a permanent rule — future transactions from that merchant categorize automatically, no AI guesswork, no review.

The QuickBooks sync failed. What now?

Mise surfaces QuickBooks’ exact error text in the sync result panel — not a generic “something went wrong.” Read it; usually it’s a missing-mapping or permissions issue you can fix in one click. If the error is opaque or seems wrong, screenshot it and email us.

For prospective customers

Trying to figure out if Mise is right for your business? Send us an email with a few words about your setup (vertical, your bank, whether you use a POS or aggregator, accountant or self-serve) and we’ll tell you honestly whether we’re a fit today. We’d rather lose a bad-fit signup than collect a cancellation in month two.

For bookkeepers

We have a separate For Bookkeepers pagewith the partner- program details, plus a different conversation thread. Same address, but mention “bookkeeper” in the subject and we’ll route accordingly.